Terms and Conditions
All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to Tree Trunk Travel Pvt. Ltd.
On confirmation of booking your contract is with M/s Tree Trunk Travel Pvt. Ltd. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.
For the services contracted, we will request for 50% tour payment to confirm the tour services. You can also make 25% advance tour payment. In this case, we will request another 25% payment 45 days prior of the tour. The deposit is required to hold the booking on confirmed basis.
Balance payment is to be made 30 days prior to the date of start of services or you can also pay upon arrival in India.
Note: Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be made at the time of booking I itself.
All payments are to be made in name of M/S Tree Trunk Travel Pvt. Ltd.
Mode of Payment:
Domestic payments can be made using any of the following methods:-
- By Cash Demand Draft
- By Electronic money transfer (RTGS & NEFT)
- By Mail Authorization (AMEX, Visa & Master Card)
- By Debit Card verified by Visa.
Overseas payments can be made using any of the following methods:-
- By Bank transfer to our bank (Bank Details)
- By Credit / Debit Card (Master / Visa)
In case of payment through credit card, the bank charges (3% extra) – would be levied over and above the total amount.
- All payments should be free and clear of any withholding tax and deduction.
- Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing.
Full Refund: Within 45 days prior of the tour
Half refund: within 25 days prior of tour
No refund: cancellation at the last minute
Please note – Irrespective of above mentioned cancellations slabs – incase of cancellation of tour / travel services after the booking is made with us – a minimum 10% service charges would be applicable.
In case of special train journey (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express), peak season (during Christmas and New Year period)- a separate cancellation policy is applicable (which would be advised as and when required).
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Extra Usage of Vehicle:
The extra usage of services is not included in our services. However, we provide the car & driver services on your disposal in Rajasthan.
Our liabilities & limitations:
Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Govt. of India, the same would be charged as extra.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such change – the rates quoted by us before modification can be changed by us according to the modifications by hotels or airlines.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. Tree Trunk Travel reserves the right to amend any aspect of the itinerary including transportation and accommodation without notice in the interest of the trip, participants’ safety, comfort and general well being without making any rebate, allowance or refund and extra cost, if any, would be payable by the client.
Tree Trunk Travel Pvt. Ltd. shall not be responsible for any delay or change in program or expenses incurred or special / consequential loss, injury and damage – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures, acts of God, perils incident to the sea, floods, fire, acts of Government or any other authorities, wars, civil disturbances, riots, theft, pilferage, epidemics, quarantines, medical or custom department regulations, defaults, or any other causes beyond our control or any untoward incidents or any such causes whatsoever including any liability or extra expenses sustained by the Clients. Further, the Clients shall be liable for the liability or extra expenses incurred by him / her as a result of the forgoing causes.
Tree Trunk Travel Pvt. Ltd. shall not be responsible and shall not accept any liability towards the Clients or his/her legal representative for any loss of property or damages resulting from death or injuries including loss of services which the Clients may sustain on account of act, negligence or default by any transportation Company, hotel agents or any other body of persons, its agents or service providers providing such services or facilities or arising out of or while engaged in any tour, means of transportation or other services, whether due to ownership, maintenance , use, operation or control of any automobile, bicycle, boat, motor, or other vehicle in common carrier or otherwise and whether due to its or there negligence or otherwise or regardless of how caused. Clients using sporting equipment, bicycles, sailing boats, scuba diving gear, hired or supplied by hotels or rental bodies shall do so at their own risk.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client’s risk.